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Welcoming and helping visitors: asking for personal details, making requests, offering help; organising appointments by telephone: clock times, days of the week, months, dates; giving directions: imperatives, prepositions. |
Day / 2 half-day workshop |
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Listening strategies, recognition of letters and numbers, greetings, personal information. Basic Listening for gist & specific information, requests, offers, phone conversations, active listening feedback. |
Day / 2 half-day workshop |
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BASIC TECHNICAL EXPLANATIONS |
Active production of basic technical terms & vocab as relevant, oral summarising, oral explanation of specific processes (job dependent). Best in conjunction with course technical reading. |
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BASIC TECHNICAL READING SKILLS |
Reading skills & strategies in technical context, specific vocab/structures relating to manuals, Poste texts. |
2-day / 4 half-day seminar |
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Making & receiving basic phone calls, greetings, letters & numbers, time, days,dates, checking information, standard phrases, recognising & noting key information, making arrangements, putting through. |
Day / 2 half-day workshop |
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BASIC WRITTEN COMMUNICATION |
Writing emails, faxes, memos, simple letters, informal notes: layouts & conventions for these, formula phrases etc. |
Day / 2 half-day workshop |
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LANGUAGE LEARNING STRATEGIES 1 |
STAMP - the key distinctions between English and Italian & Learning to Learn - strategies for language learning. In Italian: introductory course. |
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Basic language for travelling: spelling, numbers, introductions,dealing with transport (buying train or plane tickets, understanding announcements,booking hotel rooms & restaurant tables, direction, simple questions & answers. |
2-day / 4 half-day workshop |
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UNDERSTANDING MANAGEMENT VOCABULARY |
Using Poste documents to develop reading strategies, business & management texts to cover common vocabulary, terms & phrases. |
2-day / 4 half-day seminar |
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BASIC CROSSCULTURAL SKILLS |
Facilitation of awareness of cross-cultural differences in a global business environment. |
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BASIC GROUP MEETING SKILLS |
Listening & note-taking skills, presenting info, asking & answering questions, clarifying, checking understanding, etc. Pre-intermediate level. |
2-day / 4 half-day workshop |
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Layout and format of reports, describing processes, analysing statistics, recommending solutions, general writing skills. |
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General social conversation on a variety of topics, questions & answers, checking information, explanations and clarification, directing/steering a conversation, active listening skills. |
2-day / 4 half-day workshop |
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DEVELOPING WRITTEN COMMUNICATIONS |
Writing emails, faxes, memos, notes, business & personal letters,layouts & conventions for these, development of register awareness, general writing skills. |
2-day / 4 half-day seminar |
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DEVELOPING LISTENING SKILLS |
Listening strategies, recognition of letters and numbers, greetings, introductions, farewells, personal information. Listening for gist & specific info, requests, offers, phone conversations, active feedback, recognition of register. |
2-day / 4 half-day workshop |
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DEVELOPING SURVIVAL SKILLS |
Travelling needs: transport, hotels, restaurants, general Listening/Speaking skills, vocabulary. |
Day / 2 half-day workshop |
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DEVELOPING TECHNICAL READING |
Reading skills & strategies in technical context, specific vocab/structures relating to manuals, campany texts etc, at pre intermediate level |
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DEVELOPING TELEPHONING SKILLS |
Making & receiving phone calls in a variety of contexts, greetings, letters & numbers, time, days,dates, checking information, standard phrases, recognising & noting key information, making arrangements, putting through. |
Day / 2 half-day workshop |
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Listening & speaking development in social & business context, explaining needs, clarifying, register, backup paperwork (pre-intermediate) |
2-day / 4 half-day workshop |
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Developing reading skills in economic/finance context; reading for gist and specific detail, undertanding statistics, graphs. |
2-day / 4 half-day seminar |
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GENERAL MANAGEMENT READING |
General reading skills & strategies in business/management/company context, pre-intermediate level. |
2-day / 4 half-day seminar |
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LANGUAGE LEARNING STRATEGIES 2 |
STAMP - the key distinctions between English and Italian & Learning to Learn - strategies for language learning. |
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Reading strategies and specific vocabulary for legal texts. |
2-day / 4 half-day seminar |
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Giving basic presentations; language to sequence and order, signallers, markers etc. Talking about statistics, explaining visuals. Practice at presenting information and individual feedback (pre-intermediate). |
2-day / 4 half-day seminar |
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Writing skills for complex letters, process description, written analysis of statistics and data, summarising, producing documents, texts or copy for foreign distribution (negotiable with group). |
2-day / 4 half-day seminar |
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Reading strategies and specific vocabulary for legal texts. |
2-day / 4 half-day workshop |
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CROSSCULTURAL MANAGEMENT SKILLS |
Managing people and tasks in an international context; developing awareness of, and sensitivity to, different cultures. |
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EVALUATING & HANDLING SUPPLIERS |
Listening & speaking development in social & business context, explaining needs, clarifying, register, backup paperwork, arranging appointments. Explaining own needs, negotiating skills, phone skills, social language. |
2-day / 4 half-day workshop |
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EXTENDED LISTENING SKILLS |
Listening strategies and practice for seminars, meetings, conferences etc; checking & clarifying, note taking (intermediate level). |
2-day / 4 half-day workshop |
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GENERAL MANAGEMENT READING ADVANCED |
General reading skills & strategies in a business/management/Company context. Vocabulary expansion, register awareness (intermediate level). |
2-day / 4 half-day seminar |
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Extended listening; presenting, ordering & clarifying information, giving opinions, (dis)agreeing, asking, answering & deflecting questions, note-taking, register awareness, language of persuasion. |
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Language of negotiation, register awareness, reaching compromises, win-win situations, practice in roleplays. |
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Language of presentations, individual presentation practice with feedback, register, nuance, listening & speaking interactively with an audience, asking, answering and deflecting questions (intermediate level) |
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PRESENTING COMPANY CONTEXT |
Presenting & explaining students' own context i.e Italian work methods, company structure, poste organisation etc. Individual presentation practice with feedback. |
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PRESS MEETINGS & PUBLIC RELATIONS |
Listening & speaking skills development for public relations reasons; explaining Poste as organisation, awareness of nuance and register. |
2-day / 4 half-day seminar |
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Using social skills to achieve desired outcome. Extended interactions and conversations, active listening skills, persuasion, register awareness. |
2-day / 4 half-day workshop |
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Key techniques for translation: discourse analysis, contrastive lexical and grammatical analysis. |
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